Lock Shop Direct
Delivery Information
This page explains our current delivery areas, charges, service targets, tracking, specialist deliveries and what to do if a parcel is late, damaged or incomplete.
Important: The exact delivery options, total price and estimated lead time for your order will be shown on the product page, at checkout, in your quotation or in our order confirmation. Product, postcode, stock and customisation restrictions may apply.
1. Mainland UK delivery charges
The following charges are the current guide for qualifying standard parcels to UK mainland addresses. The goods subtotal determines the threshold. The checkout price and any product-specific delivery information take priority where a different service or charge is clearly shown before you order.
| Qualifying goods subtotal |
2-3 day tracked |
Next working day signed |
Next working day pre-12 signed |
Saturday signed |
| Below £72 including VAT (£60 excluding VAT) |
£5.40 inc VAT (£4.50 ex VAT) |
£7.80 inc VAT (£6.50 ex VAT) |
£24.00 inc VAT (£20.00 ex VAT) |
£18.00 inc VAT (£15.00 ex VAT) |
| £72 including VAT (£60 excluding VAT) and above |
Not normally offered |
FREE for qualifying mainland orders |
£24.00 inc VAT (£20.00 ex VAT) |
£18.00 inc VAT (£15.00 ex VAT) |
- Consumer prices are shown including VAT first. Excluding-VAT figures are also shown for Business Customers.
- Free delivery applies only to qualifying goods and locations. Safes, long items, heavy or bulky products, direct-from-manufacturer deliveries and geographic extremities may have a separate charge.
- An optional faster service is charged separately. Any unavoidable charge and the total payable must be shown before the order is placed.
2. Delivery areas
Our standard charges apply to qualifying UK mainland addresses.
Northern Ireland, the Scottish Highlands and islands, the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly may have higher charges, longer lead times or product restrictions. Where delivery is available, the applicable option will be shown at checkout or confirmed in writing. Contact us before ordering if no suitable option appears.
We are not currently offering routine delivery to the Republic of Ireland. International or offshore delivery is available only where shown or expressly agreed in writing.
3. Next working day delivery
For eligible in-stock products, we aim to process orders placed before the following working-day cut-offs on the same day:
- Online orders: 5:00pm.
- Telephone orders: 4:00pm.
A next-working-day date is an estimate unless we expressly confirm in writing that the date is guaranteed or that delivery by that date is essential. Availability depends on stock, payment and security checks, the delivery postcode, carrier acceptance and whether the product requires cutting, pinning, programming, assembly or manufacturer dispatch.
Orders placed at weekends or on bank holidays are processed from the next working day. A dispatch notification does not necessarily mean every item in a multi-item order has been sent.
Enhanced delivery charge: If you paid for an enhanced service and that service is not provided because of a failure for which we or our carrier are responsible, we will normally refund the difference between that service and the least expensive standard option available for the order, or provide any greater remedy required by law.
4. Saturday delivery
For eligible products and postcodes, we aim to process Saturday-delivery orders placed before 5:00pm online or 4:00pm by telephone on the preceding Friday. Stock, customisation and carrier restrictions apply, and the service is not guaranteed unless expressly confirmed in writing.
A suitable person must be available to receive and sign for the parcel. If delivery fails because nobody is available or access information is incomplete, reasonable redelivery or return charges may apply.
5. Orders with extra keys, keyed-alike work or other customisation
Extra keys, keyed-alike locks, master-key systems, restricted keys, cut-to-code keys, special finishes and other modified products can extend the lead time.
Orders received after 4:00pm that require extra keys or locksmith work cannot normally be processed for next-working-day delivery. The lead time starts only when we have all required measurements, schedules, approvals, key codes, samples, security cards, letters of authority and cleared payment.
Contact us before ordering if the delivery date is critical.
6. Key cutting service delivery
Where we need an original key or high-security key card, send it securely and by a trackable service to:
Lock Shop Direct - Key Cutting Department
Fort House, 173 West Road, Newcastle upon Tyne, NE15 6PQ
Please include your order number and contact details. You are responsible for the key or card while it is being sent to us. We are responsible for it once received and while it is in our possession, subject to our Terms and the law.
The production lead time begins when the required key, card or authority has arrived and has been checked. Newly cut keys and any original supplied will be returned using the delivery service stated on the product page, at checkout or in our confirmation.
For security, consider using a delivery address different from the property where the key operates. Do not send your only working key unless you have made suitable arrangements for access.
7. Safes and other heavy or bulky goods
The delivery service includes only what is expressly stated on the product page, at checkout or in the quotation. Kerbside, doorstep, threshold, room-of-choice, stair carry, positioning, bolting-down and installation are different services and are not included unless expressly stated.
Before ordering, tell us about road and parking restrictions, steps, stairs, lifts, door and corridor widths, tight turns, floor coverings, gradients, floor loading and any other obstacle. The packaged dimensions and weight can be greater than the safe itself.
If a specialist delivery fails because important access information was omitted or inaccurate, the site is unsafe, or nobody attends an agreed appointment, reasonable aborted-delivery, storage, return and redelivery costs may apply. We will not charge for a failure caused by us or our contractor.
Installation and anchoring are separate unless expressly included. Please see the safe provisions in our Terms and Conditions.
8. Tracking, stock and split deliveries
Where the carrier provides tracking, details may be included in the dispatch email. If tracking has not been supplied, email info@lockshopdirect.co.uk with your order number.
Stock indicators and lead times are estimates. Stock may be held by us, a supplier or a manufacturer, and simultaneous orders or stock discrepancies can occur. We will contact you if an item is unavailable or materially delayed.
Goods may be dispatched separately and arrive in more than one parcel or on different days. We will not charge an additional delivery fee for a split dispatch unless you request a different service or agree to a charge before dispatch.
9. Failed deliveries, signatures and safe places
Provide a complete delivery address, postcode, mobile or telephone number and any access instructions. Ensure somebody is available where a signature or attended delivery is required.
If delivery fails because the address or access information is wrong, nobody attends an agreed delivery, or the premises are unavailable, we may charge the reasonable additional cost of storage, return or redelivery, provided the failure was not caused by us or the carrier.
If you expressly authorise delivery to a safe place, neighbour, reception area or nominated person, delivery there will normally count as delivery to you. This does not apply where the carrier acts contrary to your instructions or without reasonable care.
10. Damage, shortages, incorrect goods and late delivery
Check the external condition, quantity and identity of the goods as soon as reasonably possible.
- Tell us promptly about visible transit damage, missing parcels, shortages or incorrect goods.
- Reporting within 48 hours where practical helps us preserve evidence and make a carrier claim, but a Consumer does not lose statutory rights merely because a report is made later.
- Keep the goods, labels and packaging and provide photographs or other reasonable evidence if requested.
- Signing a delivery note, including signing as unchecked, does not remove rights that cannot lawfully be removed.
For a Consumer order, unless a different time has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is formed. Your legal remedies for late or non-delivery are not affected by this page.
Contact us rather than relying solely on the carrier: Lock Shop Direct remains responsible for performing the delivery obligations in the contract.