Delivery Information

UK Mainland Delivery

All delivery charges included on this website are for within mainland UK only. However certain postcodes are considered geographic extremities (Northern Ireland, Isle of Man, Channel Islands, Scottish Islands, Scilly Islands, some areas of Scotland).

Delivery Charges

Please see the table below for our delivery rates. All available delivery options will appear within a drop down list when checking out.

This service is available to the UK mainland only. Tracking information can be provided upon request. Email us for tracking number.

Please note this delivery service is not available on items that have a height or length of more than 400mm.

DPD/DHL Next Working Day Delivery Service

We guarantee to process all online orders who have selected this service the same day if received before 5pm (if ordering by telephone the cut off is 4pm) and we aim to have all orders delivered the next working day. This service is available to the UK mainland only.

Please note some products are not applicable for next day service. If there is a next day service available it will be listed with the delivery options available. 

DHL Next Working Day Pre 12 and Pre 10.30 Delivery Services

We guarantee to process all online orders who have selected either of these services the same day if received before 5pm (if ordering by telephone the cut off is 4pm) and we aim to have all orders delivered on a next working day Pre 12 or Pre 10:30 delivery service. This service is available to the UK mainland only.

We are able to deliver to Republic of Ireland and Northern Ireland for £16 (+vat) - please note this is a two day service.

*Please note on any orders received after 4pm which require extra keys or keying alike cannot be guaranteed for next working day delivery. 
**Products from Mul-T-Lock, Kasp, selected Abus security cameras & bike locks and our safes are exempt from our next working day delivery service. 
***If your order is placed on a Bank Holiday we will process your order the next working day for dispatch the next working day after that. 

Key Cutting Service Delivery

Where Lock Shop Direct require the original key or high security key cards the new cut key will be issued for next day delivery upon receipt of requested key or card from the customer.  

For products within this category that are eligible for next day delivery it will be stated on the product details page. Those eligible, we guarantee to process within the same day if received before 12pm and we recommend you select our next working day Pre 12 delivery service. This means the key will be sent out via recorded delivery for additional security. For further information please see our terms and conditions. 

Saturday Delivery

• We offer a Saturday delivery service to UK mainland priced at £8.50 (+vat).
• This service is not guaranteed however we aim to process all orders for Saturday if received before 5pm on Friday of that week (if ordering by telephone the cut off is 4pm).
• In the rare circumstance we don't get the order out for Saturday delivery, then delivery will be rescheduled for the next working day and the cost difference will be refunded.
• If delivery is made but you are not in to sign for the delivery then we will reschedule for the next working day but the delivery cost will not be refunded.

International Delivery

We can deliver outside the UK however this will incur additional costs. Please call our office on 0845 830 0832 or email us on info@lockshopdirect.co.uk to find out more information on international delivery.

Out Of Stock/Pre Ordering

All our products have live stock amounts displayed so you can see exactly how many items are in stock. However if you require a product which is out of stock or require more items than are currently in stock please either order from the variations table at the bottom of the screen or  call us on 0845 830 0832 and our sales team might be able to source the extra items for you. 

Tracking An Order

You can track your order by sending us an email to info@lockshopdirect.co.uk and we'll provide the tracking number for your order.

Returns

• If you would like to return a item to Lock Shop Direct, please follow the process listed below:
• If you would like to return an item, you must firstly read Section 15 in our Terms and Conditions. Then please either email us at returns@lockshopdirect.co.uk or call our customer services line on 0191 226 7210 and request a customer returns number.
• All Goods must be in same condition as when received and must be within 14 working days of recipient of goods. 
• Please allow up to 28 days to receive your refund.
• If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with our terms and conditions, please either email us or call our customer services line on 0191 226 7210 and request a customer returns number.