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Frequently Asked Questions

How Do I Purchase Products From Lock Shop Direct?

Buying products from Lock Shop Direct is simple with our new easy to use website (which is now mobile and tablet friendly), which means our customers can buy all our products via our e-commerce website or by calling our office on 0800 111 4976.

What Payment Methods Do You Accept?

We accept all secure payments including Visa, Delta, MasterCard, Maestro, Electron, JCB, American Express and PayPal.

Is My Transaction Secure?

Every on-line transaction made is processed using SSL (Secure Socket Layer) encryption via Barclays Bank ePDQ. This industry standard method ensures that information sent from your browser is scrambled whilst in transit and decoded when it arrives on our server. We take the issue of security very seriously and have taken every step possible to protect you. Our servers sit behind a state of the art hardware firewall and the computer that handles the card services is not accessible from the Internet.

Do Your Prices Include VAT?

No, all our prices are exclusive of VAT however on product pages you can easily show the total price of the product including VAT by clicking the 'Show price inc VAT' button next to the price. Also at the checkout stage you will get a full breakdown of the price of your order.

What Happens To My Personal Information?

We collect your personal information in accordance with the Data Protection Act 1998. If you want further information regarding your personal details view our privacy statement.

How Much Does Delivery Cost?

Our standard charge for delivery is £5.50 (+ VAT) on all orders under £75. 

Can I Return An Item?

Yes, we accept returns as long as the product is unopened and it is within 14 working days of delivery of the item. Please note we will minus the delivery cost from all refunds. Please select Refunds from the footer menu for more details.

What Risks Are Involved In Buying Online?

All personal data, including your card number is transmitted over secure connections, meaning that no one can 'eavesdrop' and capture your details. In addition to this, your card details are not viewable by us at all. They are simply transmitted over the bank's private network for authorisation and payment transactions.


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