Delivery Information                         

Important Update: Delivery Delays Ahead of the Holiday Season

Dear Valued Customer,

As we approach the busy holiday season, we want to keep you informed about potential delays in the delivery of your orders. Due to an anticipated increase in demand and various logistical challenges, we expect some delays in shipping over the next two months from our carriers. We do use a wide selection of carriers just to make sure we are getting the best service for you. The carriers are DPD, FedEx, DHL and Parcel Force.

We understand how important timely delivery is, especially during the next few months, and we are doing everything we can to minimise disruptions. We recommend placing your orders as early as possible to ensure you receive your items on time.

Our customer service team is here to assist you with any questions or concerns you may have. Thank you for your understanding and continued support as we navigate the next few months leading up to Christmas.

Here at Lock Shop Direct we are proud to offer a next working day delivery service to all our customers. When checking out simply select the next working day option from the drop down list of delivery services, however please note that to qualify for next working day delivery all online orders must be received before 5pm (if ordering by telephone the cut off is 4pm). So if you need a product in a hurry or simply don't want to wait then take advantage of this great service today.

Please note some products are not applicable for next day service. If there is a next day service available it will be listed with the delivery options available. 

For further information regarding deliveries including details on charges and returns please click here. Also please note on any orders received after 4pm which require extra keys or keying alike cannot be guaranteed for next working day delivery.

If you would like more information on our next working day delivery service or if you have any other queries please call: 0330 174 0851 or email us.

Key Cutting Service Delivery

Where Lock Shop Direct require the original key or high security key cards the new cut key will be issued for next day delivery upon receipt of requested key or card from the customer.  

For products within this category that are eligible for next day delivery it will be stated on the product details page. Those eligible, we guarantee to process within the same day if received before 12pm and we recommend you select our next working day pre 12 delivery service. This means the key will be send out via recorded delivery for additional security. For further information please see our terms and conditions.

All cut keys will be send out via recorded delivery for additional security. For further information please see our terms and conditions.