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Returns & Refunds

If you would like to return an item to Lock Shop Direct, please follow the process listed below:

  • If you would like to return an item, you must first read Section 15 of our Terms and Conditions and then email us at to request a customer returns number. Please note this may take up to 24 hours for you to receive this.
  • All Goods must be in same condition as when received and must be within 14 working days of recipient of goods.
  • All refunds will be issued minus the original delivery costs and any extra keys or keying alike charges. (Please allow up to 28 days to receive your refund).

  • If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with our terms and conditions. please email us and request a customer returns number.

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